Privacy and Responsible Play at The Pokies

This page explains how The Pokies handles your personal information, what rules apply to your account, and the tools available to help you gamble safely. We are committed to protecting your data and supporting responsible play.

Your Personal Information

We collect several types of information when you use The Pokies. This includes identity details (like your name and date of birth), contact information (email and phone number), payment data (card or bank details), and technical logs (IP address, device type, pages visited). We need this data to verify your age and identity, process payments, prevent fraud, comply with legal obligations, and improve our service.

Your information is never sold. We share it only with trusted partners who help us operate securely. Such as payment processors, identity verification services, and gaming regulators when required by law. All data transfers are protected by encryption during transmission, and access within our systems is strictly limited to authorised staff.

We keep your records for as long as needed to meet legal and regulatory requirements, which in Australia typically means five years after your last transaction or account closure. You have the right to request a copy of your data, correct inaccuracies, ask for deletion (where permitted), or object to certain uses. To exercise these rights, contact our data protection team through the support channel listed on the website.

Cookies and Tracking

Our site uses cookies to keep your session secure and remember your preferences. Essential cookies are required for basic functions like logging in. Analytics cookies help us understand how visitors use the site. This data is anonymised and not linked to your identity. Marketing cookies, if enabled, allow tailored promotions; you can manage or disable these via your browser settings or our cookie preference tool.

Account Rules and Fair Play

Only individuals aged 18 or older may open an account. You must be physically located in a jurisdiction where online gambling is permitted, and you may hold only one account with us. During registration, you will need to provide valid identification and proof of address. This Know Your Customer (KYC) process helps prevent underage access, money laundering, and account misuse.

Before your first withdrawal, we will verify your identity and payment method. Deposit and withdrawal processing times vary by method but are outlined clearly in the cashier section. Bonus offers come with terms: they usually require wagering a set amount before withdrawal, apply only to certain games, expire after a fixed period, and may cap the maximum winnings you can withdraw from bonus funds. Attempting to exploit bonuses across multiple accounts or using bots will result in forfeiture of all bonus-related funds.

Dormant accounts, those with no login or activity for 24 months, may be closed after written notice. Collusion, cheating, or initiating chargebacks without valid cause breaches our fair play policy and may lead to account suspension.

If you have a dispute about a game outcome, payment, or account action, contact our support team first. If unresolved, you may escalate the matter to your state or territory gaming regulator.

Responsible Gambling Tools

Gambling should be entertainment, not a way to make money. If you feel it’s becoming a problem, help is available. And it’s free and confidential.

The Pokies offers several tools to help you stay in control: - Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit. - Loss limits: Restrict how much you can lose over a chosen period. - Session time limits: Automatically log you out after a set playing time. - Reality checks: Receive pop-up reminders showing how long you’ve been playing. - Cooling-off periods: Take a break from 24 hours up to six weeks. - Self-exclusion: Block your access for a minimum of six months.

Limits you set take effect immediately. Requests to increase or remove them are subject to a mandatory 24-hour waiting period. Self-exclusion applies across all brands operated by the same company.

Warning signs of problem gambling include chasing losses, lying about how much you’ve spent, using gambling to escape stress, or borrowing money to play. If any of these sound familiar, consider using the tools above or reaching out for support.

Free, confidential counselling is available through Gambling Help Online. They offer phone, chat, and email services staffed by trained professionals across Australia.

If you share a device with others, especially minors, consider installing parental control software such as Net Nanny or K9 Web Protection to block access to gambling sites. Remember: all players must be 18+. We verify age during registration and may suspend accounts if underage use is suspected.

Terms and privacy practices may change. If we update this policy in a material way, we’ll notify you by email or via a notice on the website. Always review the latest version before continuing to use the service.