Terms

These terms explain how The Pokies works, what you agree to when you use our site, and what we expect from you. They cover your account, deposits, withdrawals, bonuses, data use, and responsible gambling tools. Read them carefully.

Responsible Gambling

Gambling should be a form of entertainment, not a way to make money. If you feel it is becoming more than that, help is available.

You can set personal limits in your account at any time: - Deposit limits: Choose how much you can deposit over 24 hours, 7 days or 30 days. - Loss limits: Set a cap on how much you can lose in the same periods. - Session time limits: Decide how long you can play in one sitting. - Reality checks: Get pop-up reminders showing how long you have been playing. - Cooling-off periods: Take a break for 24 hours, 7 days, or up to 6 weeks. - Self-exclusion: Close your account for a fixed period of at least six months.

New limits take effect right away. If you want to raise a limit, a 24-hour waiting period applies. This gives you time to reconsider.

Signs that gambling may be causing harm include chasing losses, lying about how much you spend, or feeling stressed about your play. These are common and nothing to be ashamed of. Free, confidential support is offered by Gambling Help Online and state-based counselling services. You can also use device-level parental controls like Net Nanny or built-in screen time settings to block access on shared computers.

Only people aged 18 and over may open an account. We verify age and identity during registration. Accounts found to belong to minors will be closed immediately, and funds returned.

Account and Gameplay Rules

You must be at least 18 years old and living in a place where online gambling is legal to register. One person may hold only one account.

We carry out identity checks (known as KYC) before processing your first withdrawal. This confirms you are who you say you are and helps prevent fraud. You may need to upload a photo ID, proof of address, or payment method confirmation.

Bonuses come with conditions. These usually include wagering requirements (how many times you must bet the bonus amount), eligible games (some pokies or table games may not count), expiry dates, and caps on how much you can cash out from bonus funds. Trying to exploit bonus terms, such as opening multiple accounts or placing opposite bets, will void any offer and may lead to account closure.

Accounts inactive for 12 months may be classified as dormant. We will contact you before applying any dormancy fees, which comply with local consumer rules.

Cheating, using bots, colluding with other players, or disputing legitimate card payments (chargebacks) are serious breaches. We monitor gameplay and reserve the right to suspend accounts involved in such activity.

If you have a complaint, contact our support team first. If the issue isn’t resolved within 10 business days, you can escalate it to your state or territory gaming regulator.

We may update these terms. You will receive notice by email or via a banner on the site. Continued use after the change means you accept the new terms.

Privacy and Data Use

We collect several types of information: - Identity and contact details: name, email, phone number, address. - Payment information: card or e-wallet details used for deposits and withdrawals. - Technical data: IP address, device type, browser, pages visited, session length.

This data lets us run your account, meet legal duties, prevent fraud, and improve the site. We do not sell your information.

We share data only where necessary: with payment processors, identity verification partners, and regulators. All third parties must protect your data under strict contracts.

By law, we keep transaction and identity records for five years. This supports anti-money laundering checks and audit requirements.

You have rights under privacy law. You can ask for a copy of your data, correct errors, request deletion (where allowed), move your data elsewhere, or object to certain uses. Email our data team to exercise these rights.

Our site uses cookies: - Essential cookies: Needed for login, security, and site function. These cannot be turned off. - Analytics cookies: Help us understand how visitors use the site. You can disable these in your browser. - Marketing cookies: Used for personalised ads. You can opt out through your browser settings.

All data sent between your device and our servers uses strong encryption. Access to your personal data is limited to staff who need it for their role.

Questions about privacy? Contact our data protection point of contact through the support page.