Get to know The Pokies

This page explains how The Pokies works, what you agree to when you sign up, and the protections in place for players in Australia. We aim for clear, honest information. Not marketing promises.

Responsible gambling

Gambling should be a form of entertainment, not a way to earn money. If it ever feels like a chore, a necessity, or a way to solve financial problems, it’s time to step back.

You can set several tools directly from your account settings:

- Deposit limits: Choose daily, weekly, or monthly caps on how much you can deposit. These apply straight away. - Loss limits: Set a maximum amount you’re willing to lose over a chosen period. - Session time limits: Decide how long you can play in one sitting. - Reality checks: Receive pop-up reminders showing how long you’ve been playing. - Cooling-off periods: Take a break for 24 hours, 7 days, or 30 days. Your account will be locked during this time. - Self-exclusion: Block yourself from logging in or making deposits for a fixed period (minimum six months). This cannot be undone early.

If you increase any limit, the change won’t take effect for 24 hours. This delay is required by law to prevent impulsive decisions.

Warning signs of problem gambling include chasing losses, lying about how much you’ve spent, playing to escape stress, or using money meant for bills. None of these mean you’ve failed. They mean it’s worth talking to someone.

Free, confidential support is available through Gambling Help Online. They offer phone, chat, and email services staffed by trained counsellors. You can also contact your state or territory gaming regulator if you have concerns about how a gambling service operates.

The site is for adults only. You must be 18 or older to register. We verify age and identity during sign-up. If you share a computer with minors, consider installing blocking software like Net Nanny or K9 Web Protection to restrict access.

Terms and conditions

Only one account per person is allowed. You must be physically located in a jurisdiction where online gambling is permitted and meet the minimum age requirement.

When you sign up, you’ll need to provide personal details and later submit documents, such as a photo ID and proof of address, as part of identity verification (known as KYC). This helps prevent fraud, money laundering, and underage access.

Before your first withdrawal, you must complete full verification. Deposits are usually instant, but withdrawals may take 1-5 business days depending on the method used.

Bonuses come with standard conditions:, Wagering requirements (how many times you must play through bonus funds), Game eligibility (some pokies count 100% toward wagering, others less or not at all), Expiry dates (typically 7-30 days), Maximum cashout limits on bonus winnings

Abusing bonuses, like opening multiple accounts to claim the same offer, will void any rewards and may lead to account closure.

Accounts inactive for 12 months may be classified as dormant. A small fee could apply after 24 months of inactivity, in line with industry standards.

Fair play matters. Using bots, colluding with other players, or disputing legitimate charges via chargebacks breaches our terms. Such actions may result in withheld funds or account termination.

If you have a complaint, contact our support team first. If the issue isn’t resolved within 10 business days, you can escalate it to your state or territory gaming regulator.

We may update these terms. When we do, we’ll notify you by email or via a banner on the site. Continued use after changes means you accept them.

Privacy and data use

We collect four types of information: 1. Identity details (name, date of birth, address). Needed for legal compliance and age verification 2. Contact info (email, phone). Used for account management and security alerts 3. Payment data (card or e-wallet details). Processed securely by third-party providers; we don’t store full card numbers 4. Technical/usage logs (IP address, device type, game history). Help detect fraud and improve site performance

We process this data because it’s necessary to run a licensed gambling service, meet anti-money laundering laws, and protect users.

Your data is shared only with:, Payment processors (to handle deposits and withdrawals), Identity verification partners (to confirm who you are), Regulators (if required by law)

We never sell your information.

Records are kept for five years after account closure, as required by Australian anti-money laundering rules.

You have rights under privacy law:, Access a copy of your data, Correct inaccurate details, Request deletion (where legally allowed), Ask for data in a portable format, Object to certain processing

To exercise these, email our data protection contact address listed in the website footer.

We use cookies: - Essential cookies keep you logged in and secure - Analytics cookies help us understand site traffic (you can opt out) - Marketing cookies show relevant ads (disabled by default)

Manage preferences via the cookie banner on your first visit.

All data sent between your device and our servers is encrypted. Staff access to personal information is restricted to those who need it for their role.

Licensing and oversight

The Pokies holds a valid licence issued by an Australian-recognised gaming authority. This ensures games are fair, payouts are reliable, and player funds are kept separate from operational accounts. Regular audits confirm compliance with technical and financial standards.