Responsible Gaming

Gambling should be a form of entertainment, not a way to make money. At The Pokies, we expect all players to treat it that way. If gambling ever stops being fun or starts causing problems, support is available. And it’s free and confidential.

Tools to Stay in Control

You can set several limits on your account right now:

- Deposit limits: Decide how much you can deposit over 24 hours, 7 days, or 30 days. - Loss limits: Cap the amount you can lose in a set period. - Session time limits: Choose how long you can play in one sitting. - Reality checks: Get automatic pop-ups showing how long you’ve been playing.

These tools take effect straight away. If you want to increase any limit, there’s a mandatory waiting period, usually 24 hours, to give you time to reconsider.

You can also request a cooling-off period (24 hours to 6 weeks) or self-exclusion (minimum six months). During self-exclusion, your account is closed, you won’t receive marketing messages, and you can’t reopen it until the period ends. Reapplying after exclusion requires identity verification.

All these options are found in your account settings under “Responsible Gaming.”

Recognising Warning Signs

Problem gambling doesn’t always look dramatic. Watch for these signs:, Chasing losses by betting more to win back money, Lying about how much you’ve spent or played, Using gambling to escape stress or mood swings, Borrowing money or selling items to fund play, Missing work, family events, or responsibilities because of gambling

If any of this sounds familiar, reach out. There’s no shame in asking for help.

Getting Help

Free, confidential support is available across Australia through Gambling Help Online. They offer 24/7 phone counselling, web chat, and face-to-face services. You can also access state-based services. Each territory runs its own support program with trained counsellors.

Protecting Minors

You must be 18 or older to open an account. We verify age during registration using official documents. If you share a device with children or teenagers, consider installing blocking software like Net Nanny or K9 Web Protection to stop underage access.

Account Rules

Only one account per person is allowed. You must provide accurate personal details and confirm your identity before your first withdrawal. This is standard practice under Australian gaming regulations and helps prevent fraud and money laundering.

Bonuses come with terms: wagering requirements, game eligibility, expiry dates, and caps on winnings. Abusing bonus offers, such as creating multiple accounts or exploiting system errors, will void any bonus and may lead to account closure.

Inactive accounts (no logins for 12 months) may be closed, but any remaining balance will be returned once identity is confirmed.

Fair Play Expectations

Cheating, collusion, bot use, or fraudulent chargebacks are serious breaches. The operator monitors gameplay and may suspend accounts suspected of unfair activity. All games use certified random number generators to ensure fairness.

If you have a complaint that isn’t resolved through customer support, you can escalate it to your state or territory gaming regulator.

Privacy and Data Use

We collect:, Identity and contact details (for account creation), Payment information (to process deposits and withdrawals), Technical data like IP address and device type (for security and service improvement)

This data is used only for legal, operational, and safety purposes. We do not sell your information. It may be shared with payment processors, identity verification partners, and regulators when required by law.

Records are kept for the period mandated by Australian anti-money laundering rules. Generally five to seven years after account closure.

You have the right to access, correct, or request deletion of your data. To exercise these rights, contact our privacy team through the website.

Cookies

Our site uses essential cookies to keep your session secure. Analytics cookies help us understand site traffic, and marketing cookies show relevant ads. You can manage preferences via your browser settings or our cookie banner.

Security Measures

All data sent between your device and our servers is encrypted. Staff access to player accounts is strictly limited and logged.

Changes to These Policies

If we update this page, we’ll post a notice on the site. Continued use after that means you accept the changes. Always check back if you haven’t visited in a while.